Terms and Conditions

These Terms and Conditions explain the rules for using Royal Coala. They govern the relationship between us, as the platform operator, and you as a registered user. By creating or using an account, you agree to follow these terms and any instructions displayed on the platform. Please read them before using the services. If you do not agree, do not register or continue using your account.

Accounts and user responsibilities

You are responsible for keeping your login details secure and for activity carried out through your account. Do not share access with another person or allow anyone else to use your account. Tell customer support promptly if you think your details have been compromised or that your account has been accessed without your permission.

Registration is limited to one account per household or IP address. You must provide accurate, current information and update it if it changes. We may ask you to verify your identity or provide further information. Verification may be required before withdrawals are processed. We may restrict account access while checks are carried out.

Eligibility

You must be at least 18 years old to register and use the platform. You must also be permitted to access these services where you live. Registration is restricted in the United States. You are responsible for checking that your use of the platform is allowed in your location.

Acceptable use

Use your account for your own activity and do not use the platform for fraud, unlawful activity, or attempts to interfere with its operation. You must not provide false information, misuse payment methods, or try to gain an improper advantage. We may review account activity where we have concerns about compliance with these terms.

We may limit, suspend or close an account if information is inaccurate, these terms are breached, or account activity requires review. Where appropriate, we may ask you for further information before restoring access or processing a transaction.

Bonuses and promotions

Each promotion is subject to its displayed offer details and any applicable promotional requirements. These may include eligibility rules, wagering requirements, time limits, qualifying games or payment conditions. A bonus is not available unless your account meets the requirements for that offer.

Bonus eligibility is limited to one bonus per household. We may withhold or remove a bonus where the offer conditions have not been met or where account activity breaches these terms. Check the promotion details before opting in or making a qualifying deposit.

Deposits and withdrawals

Use a payment method that you are authorised to use. Available methods and account currencies are shown in the cashier and may depend on your location. Deposit limits can be requested through customer support. We may carry out account and payment checks before approving a withdrawal. Processing times depend on the payment method and any checks required. Keep your account details accurate to help avoid delays.

Questions and disputes

If you have a question about your account, a transaction or how these terms have been applied, contact customer support through the available support channels. Include relevant details so we can review the matter. We will consider the information provided and respond through an appropriate support channel. Please keep any account or transaction references available when contacting us.

Changes to these terms

We may update these terms when platform rules or services change. The current version will be made available on RoyalCoala. You should review it from time to time. If you continue using your account after updated terms take effect, that use will be subject to the revised terms. If you do not accept a change, stop using the platform and contact customer support about your account.