Privacy and Data Policy

This Privacy Policy explains how Royal Coala collects, uses, stores and protects information when you use our website and services. We take user privacy seriously and handle personal information with care. Please read this page to understand what information may be collected and the choices available to you.

Information we collect

The information we collect depends on how you use the website and your account. It may include personal, technical and transactional data.

Personal data

When you register or contact us, we may collect details such as your name, date of birth, address, email address, telephone number and account login details. We may also request identity documents or other information to verify your identity, including before processing a withdrawal.

Technical and activity data

When you visit the website, we may receive technical information such as your IP address, device type, browser, operating system, language settings and approximate location. We may also record information about account activity, including sign-in events, pages visited and preferences. This helps us operate the website and protect accounts.

Transactional data

We may keep records of deposits, withdrawals and other account transactions, including the payment method used and relevant transaction details. Payment providers may process information separately under their own privacy policies.

How we use information

We use information to create and manage accounts, provide requested services, process transactions, respond to enquiries and carry out identity checks when required. We may also use it to maintain account security, identify suspicious activity, troubleshoot technical issues and meet applicable legal or operational obligations. We do not use personal information for purposes unrelated to operating and protecting our services without an appropriate basis.

Information storage and protection

We take measures designed to protect information from unauthorised access, loss, alteration or disclosure. These include SSL/TLS 1.2 and 256-bit encryption for data security, alongside controls intended to limit access to account information. No method of transmission or storage can be guaranteed completely secure, so please keep your login details private and contact us if you suspect someone has accessed your account.

Cookies and tracking technologies

Cookies and similar technologies may be used to keep the website working, remember preferences, support account sessions and understand how visitors use the site. You can manage cookies through your browser settings. Blocking some cookies may affect website features or account access.

Information sharing

We may share relevant information with third parties that help provide or secure our services, such as payment providers, identity-check services, technical service providers and game providers. Information may also be shared where needed to address security concerns or comply with applicable obligations. We do not permit service providers to use information for purposes outside the services they provide to us.

Your privacy rights

Depending on the circumstances and applicable data protection law, you may have the right to request access to your personal information, ask us to correct inaccurate details, or request deletion. You may also be able to object to or restrict certain uses of your information. To make a request, contact our support team through the website. We may need to confirm your identity before responding, and some records may need to be retained where required for legitimate operational or legal reasons.

Updates to this policy

We may update this Privacy Policy when our practices or services change. The current version will be published on the website. RoyalCoala users should review this page from time to time to stay informed about how information is handled.