Royal Coala Casino Responsible Gambling

At Royal Coala, we want gambling to remain a form of entertainment that you can keep under control. We support player safety by offering account tools and clear information to help you make considered choices. If gambling stops feeling manageable, take a break and seek support.

Our approach to player protection

Safer gambling means setting boundaries that suit you and recognising when those boundaries need attention. Keep gambling within an amount and timeframe you can afford, and do not treat it as a way to make money or recover losses. You can contact our customer support team to ask about the account controls available at RoyalCoala.

Set limits on your activity

Deposit limits

You can request a daily, weekly or monthly deposit limit through customer support. Choose a limit before you play and consider setting it at an amount that leaves your essential expenses unaffected. If you would like to change a limit, contact support for information about the available options.

Loss limits and time limits

Loss-limit tools are not currently listed as available. Keep track of what you spend and stop if you reach an amount you were not comfortable losing. Set a time limit for each session and take regular breaks. Account time-outs of 1 to 5 days are available if you need a short break from play.

Taking a break or excluding yourself

If you want to stop using your account for a while, ask customer support about a time-out. For a longer break, you can request self-exclusion through support. Tell the team clearly which option you are seeking, and ask them to explain how it affects access to your account. If you are concerned about your gambling, consider asking for help before returning to play.

Signs that gambling may be becoming a problem

It may be time to take action if you are spending more than planned, chasing losses, borrowing to gamble, hiding your activity or finding it difficult to stop. These signs are not a diagnosis, but they can be a reason to pause and speak with someone you trust or a professional support service.

Ways to stay in control

• Decide on your spending and time limits before you start.
• Take breaks and avoid gambling when upset, tired or under the influence of alcohol.
• Do not chase losses or use money set aside for bills and everyday needs.
• Step away if play is affecting your relationships, work or finances.

Professional help and support

If gambling is causing concern, you do not have to manage it alone. Support is available from organisations such as GamCare and from NHS gambling support services in the UK. They can help you explore next steps and find appropriate support. You can also speak with your GP or another qualified professional about where to get help.